These Terms of Service ("Terms") constitute a legally binding agreement between Eurhosting SHPK ("Company", "we", "us", or "our"), registered in Albania with NIPT M52305043P, and any individual or entity ("you", "Tenant", or "User") that accesses or uses the deliveru.eu platform and related services ("Service").
By registering an account, activating a free trial, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
We may amend these Terms. Material changes will be notified by email at least 30 days before they take effect, and we will ask you to accept the revised Terms when you next sign in. Continued use of the Service after that date constitutes acceptance.
You must be at least 18 years of age and capable of forming a binding contract. The Service is intended for business use only. You agree to provide accurate, current, and complete information during registration and to keep it up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including activity by any team members you invite. You must notify us without undue delay at legal@deliveru.eu if you become aware of any unauthorised access.
We may require two-factor authentication for administrative access and may suspend access to an account where we reasonably believe its credentials have been compromised.
All paid plans include a 14-day free trial. A valid payment method is required to activate any trial or paid plan. Your card will not be charged during the trial but will be charged automatically upon trial expiration unless you cancel before the trial ends.
Current plans, add-ons, features, limits and prices are published at deliveru.eu/#pricing, and White Label Reseller terms at deliveru.eu/#white-label. Both form part of these Terms by reference. The price applicable to your subscription is the price in effect at the time of purchase, and it remains unchanged for the current billing period. We may change prices with at least 30 days notice by email; any change takes effect at your next renewal.
Subscriptions are billed in advance, monthly or annually depending on the billing cycle you select. All prices are in EUR and exclusive of any applicable taxes.
SMS messages are billed separately on a usage basis. Usage is calculated from the delivery reports we receive from our SMS provider, and the cost per message varies by destination country. A billing event is triggered automatically when your accumulated SMS usage reaches the threshold published on our pricing page. Any balance below that threshold is carried forward and billed once the threshold is reached.
Cancellation of a subscription. You may cancel at any time from your account. The Service remains available until the end of the period you have already paid for, and is not renewed thereafter. We do not refund the unused part of a period already paid.
Cancellation of an add-on. The same rule applies: an add-on you cancel remains available until the end of the period already paid for, is not charged again at renewal, and the paid period is not refunded. Add-ons are billed on the same cycle as your subscription.
Failed payments. If a payment fails we will attempt to charge again and notify you. If payment remains outstanding, we may suspend the account in accordance with section 12.
The Service may only be used for lawful email and SMS marketing communications to recipients who have provided explicit, documented consent to receive them from you.
You must not use the Service to:
Unsubscribe. Every marketing message sent through the Service must offer the recipient a clear and functional way to opt out. The Service inserts an unsubscribe link automatically where your template does not already contain one, and adds the corresponding message headers. You must not remove, obscure, or disable that mechanism, and you must honour opt-out requests you receive by other means.
Sending quality thresholds. Poor list quality damages the deliverability of every customer on our infrastructure. We therefore apply the following limits per account:
Exceeding either limit results in automatic suspension of sending under section 12. We will tell you which limit was exceeded and the figures involved. These are automated safeguards and do not limit our right to act on other forms of abuse.
For the purposes of the GDPR: you are the Data Controller in respect of your Subscribers' personal data; Eurhosting SHPK acts as Data Processor on your behalf. Our respective obligations are set out in the Data Processing Agreement, which forms part of these Terms.
You are responsible for establishing and maintaining a valid legal basis for your processing, for providing your Subscribers with adequate privacy information, and for the accuracy and legality of the data you upload.
Personal data processed through the Service is stored on servers located in Germany, within the European Union. Details of our sub-processors, retention periods, and international transfer safeguards are set out in the Data Processing Agreement and in our Privacy Policy.
We implement appropriate technical and organisational measures to protect personal data, including TLS 1.3 encryption in transit, encrypted storage at rest, role-based access controls, two-factor authentication for administrative access, and immutable audit logging.
The White Label Reseller add-on allows you to offer the Service to your own customers under your own brand. Terms and current pricing are published at deliveru.eu/#white-label.
Your relationship with your End Clients. You contract directly with your End Clients, set your own prices, and issue your own invoices to them. We have no contractual relationship with your End Clients and do not invoice them. You are responsible for the support, onboarding, and commercial terms you offer them.
Our relationship with you. You remain fully responsible to us for all use of the Service by your End Clients, including compliance with section 5. Abuse originating from an End Client account is treated as abuse of your account, and the thresholds in section 5 apply to each End Client account individually.
No sub-reselling. Resale is permitted at one level only. An End Client may not itself become a Reseller, and a Reseller may not be made the End Client of another Reseller. The Service enforces this technically.
Capacity. Sending capacity consumed by your End Clients is drawn from the allowance of your own plan. Where you sell your End Clients additional email, contact, or SMS packages, that capacity is deducted from your own allowance at the moment of sale. You are responsible for maintaining sufficient capacity to meet the commitments you make to them.
Data protection. In respect of the personal data of your End Clients' Subscribers, you remain the Controller towards us. Any controller-to-processor arrangement between you and your End Clients is your responsibility and is not governed by these Terms or by our Data Processing Agreement.
If your account ends. If your subscription or your White Label Reseller add-on terminates, is suspended, or lapses for any reason, the accounts of your End Clients are affected accordingly and may lose access to the Service. You are responsible for informing them and for the consequences of that interruption under your agreements with them.
In that event we may, at our discretion and without any obligation to do so, contact your End Clients directly in order to inform them of the situation, of their rights in respect of their data, and of any option to continue the service directly with us. We are not obliged to offer any continuity of service and assume no liability towards your End Clients.
The Service, including its software, design, documentation, and trade marks, remains the property of Eurhosting SHPK. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for the duration of your subscription, and nothing more. You may not copy, reverse engineer, resell, or create derivative works of the Service except as expressly permitted under section 7.
Your Content remains yours. You grant us a limited licence to host, process, and transmit it solely to the extent necessary to provide the Service to you.
You are responsible for ensuring that the Content you send does not infringe the intellectual property rights of others, including in respect of images, fonts, and text.
We aim to keep the Service available at all times but do not guarantee uninterrupted availability. We may carry out planned maintenance, and will give advance notice where reasonably practicable.
Support is provided by email at the address published on our website, during business hours, in Italian and English. Response times depend on your plan and on the nature of the request; we do not offer a contractual service level unless separately agreed in writing.
End Clients of a Reseller are supported by their Reseller, not by us.
Email and SMS delivery depends on third parties — receiving mail servers, mobile operators, and our sub-processors — over which we have no control. We do not guarantee that any individual message will be delivered, nor that it will reach an inbox rather than a spam folder. Delivery reports indicate that a message was accepted by the receiving network, which is not proof that it reached the recipient.
All fees are payable in advance and, except where these Terms expressly provide otherwise, are non-refundable. This includes the unused portion of any period already paid for, whether the subscription or add-on was cancelled by you or terminated by us for breach.
Prices are exclusive of VAT and any other applicable taxes, which will be added where due. You are responsible for providing accurate billing and tax information, including a valid VAT number where applicable.
Invoices are issued by Eurhosting SHPK and made available in your account.
You agree to indemnify and hold harmless Eurhosting SHPK, its officers and employees, against any claim, demand, loss, liability, fine, or expense (including reasonable legal fees) arising out of or in connection with:
We will notify you of any such claim without undue delay and will not settle it without your consent, which you may not unreasonably withhold.
Termination by you. You may cancel your subscription at any time from your account. The Service remains available until the end of the period already paid for, as set out in section 4.
Suspension by us. We may suspend all or part of your access to the Service, with immediate effect and without prior notice, where:
We will inform you of any suspension and of its reason. Where a suspension follows an automated threshold, we will tell you which threshold was exceeded and the figures involved. A suspended account retains access to its data and to its billing section so that the cause can be identified and addressed; sending is disabled.
Where the suspended account is that of an End Client of a Reseller, we will inform the Reseller, and the End Client will be informed that their account has been suspended and that they should contact their provider.
Termination by us. We may terminate this agreement on 30 days notice, or with immediate effect in the event of serious or repeated breach of section 5, of any unlawful use of the Service, or of insolvency. Where we terminate for breach, no refund is due.
Effect of termination. On termination you may request a complete export of your data within 30 days, as set out in section 11 of the Data Processing Agreement. Your data is then deleted within 90 days, save for records we are required to retain by law. Invoices and supporting accounting records are retained for the period required by applicable tax law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EURHOSTING SHPK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, NOR FOR LOSS OF PROFIT, REVENUE, DATA, OR BUSINESS OPPORTUNITY, HOWEVER ARISING.
OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.
In particular, we are not liable for messages that are not delivered, that are delivered late, or that are classified as spam by a receiving provider, nor for the commercial consequences of a suspension applied in accordance with section 12.
The Service is a business tool that transmits communications on the instruction of its customers. Where the Digital Services Act (Regulation (EU) 2022/2065) applies to our activity, the following applies.
Point of contact. For communications from authorities, and for notices from any person, the point of contact is legal@deliveru.eu. Communications may be submitted in Italian or English.
Notice of illegal content. Any person may notify us of content transmitted through the Service which they consider illegal, by writing to the address above. A notice should identify the content, explain why it is considered illegal, and provide contact details for the notifier. We will acknowledge receipt, assess the notice diligently and without arbitrary discrimination, and inform the notifier of our decision.
Action and reasons. Where we restrict or suspend an account following such a notice, or on our own initiative, we will give the affected customer a statement of reasons setting out what was decided, on what grounds, and how the decision may be contested.
Complaints. A customer whose account has been suspended or terminated may contest the decision by writing to the address above within six months. Complaints are examined by a person, not by automated means alone, and we will respond with reasons.
These Terms shall be governed by the laws of the Republic of Albania, without prejudice to any mandatory provision of Union or Member State law applicable to you as a consumer or as a data controller.
Disputes shall be submitted to the exclusive jurisdiction of the competent courts of Durrës, Albania.
Entire agreement. These Terms, together with the Data Processing Agreement, the Privacy Policy, and the pricing pages referred to in section 4, constitute the entire agreement between us and supersede any prior understanding.
Severability. If any provision is held to be invalid or unenforceable, the remaining provisions remain in full force.
No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets, on notice to you.
Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control.
Contact. For legal inquiries: legal@deliveru.eu
Eurhosting SHPK · Sallmone, Shijak · 2001 Durrës, Albania · NIPT M52305043P